Direct Line Contact Center

Every Message, Every Time

Whatever profession you are in, you increase your income when you have all the details from every call you get and can convert that caller to a customer for life.

We successfully provide service to businesses in many industries, from Attorneys to Veterinarians.   Our customers include E-commerce business, medical and dental offices, pipelines and utility locators, towing companies and insurance offices and more.  Our skilled agents can quickly grasp the ins and outs of your business and assist your callers even when you're enjoying a good night's sleep

Although our customers represent a range of business types, we do specialize in two areas:

Underground Utility Locating Ticket Dispatch

  • Your ticket management system
  • Your escalation protocol

Appointment Setting for medical, dental, psychiatric and other medical fields and for other businesses that set appointments like salons and spas.

  • Choice of scheduler (although we do use one we recommend)
  • Online, real-time so you can schedule and we can too.
  • Low monthly cost

Desktop Site